Shipping

Order Processing Time

All orders are processed within 2-5 business days (Monday to Friday, excluding holidays) after receiving payment confirmation. Processing time includes order verification, quality check, and packaging. Once your order is processed, it will be handed over to our shipping partners for dispatch. Please note that processing times may be extended during peak shopping periods or due to unforeseen circumstances.

Shipping Carriers

We work with trusted shipping carriers, including USPS, FedEx, UPS, DHL, and local postal services, to ensure reliable delivery. The carrier choice depends on the destination, selected shipping method, and package size/weight. Our goal is to provide the most efficient and cost-effective shipping options for our customers.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

The email will include a tracking number and a link to the carrier’s website, where you can monitor your shipment status.

Please allow up to 48 hours for tracking information to become available.

If you do not receive a shipping confirmation email within 5 business days of placing your order, please contact our customer service team:

info@cuebenstech.com

Shipping Issues

If you experience any issues with your shipment, such as:

Delays

Damaged items

Non-receipt of package

Please contact our customer service team within 7 days of the estimated delivery date:

info@cuebenstech.com

We will work to resolve the issue by contacting the carrier, initiating an investigation, or offering a replacement/refund as necessary.

Please keep all packaging materials and damaged goods as they may be required for the claims process.

Returns and Exchanges

We accept returns and exchanges within 30 days of the delivery date.

Return & Exchange Conditions:

Items must be unused, in their original packaging, and in the same conditionas when received.

Customers must contact customer servicebefore initiating a return or exchange, providing the order number and product details.

Once approved, we will provide a return shipping label and instructionson how to send the item(s) back to us.

Upon receiving and inspecting the returned item(s), we will process your refund or exchangeas requested.

Important Notes:

Original shipping costs are non-refundable.

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Delays & Unforeseen Circumstances

While we strive to meet estimated delivery times, unforeseen circumstances may cause delays, including:

Customs inspections

Natural disasters

Pandemics

Shipping congestion

We are not responsible for delays caused by customs processing in your country. If your order is delayed, please contact us, and we will do our best to assist you.

Contact Us

For any questions or concerns regarding your order, feel free to contact our customer service team.

info@cuebenstech.com

Company Address: 30 N GOULD ST STE R SHERIDAN, WY 82801

Your satisfaction is our top priority, and we are here to provide a smooth shopping experience.